Choose the information for your program. CNA enrollment has its own deposit and attendance-based examples.
Accelerated CNA Cancellation & Refund Schedule
For programs covered by South Carolina Regulation 62-18:
- Cancel within the three-day period
- Full refund through midnight of the third day after signing the enrollment contract, excluding Saturdays, Sundays, and legal holidays.
- Application not accepted
- Full refund of money paid to the academy.
- After that period, before attending
- The academy may retain no more than $100.
- Withdraw after attendance begins
- For first-time attendance, a prorated refund applies through the 60% point in time of the charged enrollment period. Remaining clock hours determine the unused portion for clock-hour programs; round that portion down to the nearest 10%, then deduct unpaid charges and an administrative fee of at most $100.
- Withdraw after the 60% point
- This prorated-refund requirement no longer applies. Other applicable rights remain.
Required refunds are paid within 40 days of the effective termination date. Prepaid books and supplies are refundable where recoverable under the rule. Later enrollment periods have additional protections for qualifying mitigating circumstances.
CNA refund examples
For the $2,250, 100-hour CNA course, these examples assume tuition is paid in full, withdrawal qualifies for the prorated schedule, and a $100 administrative fee applies. They exclude any other permitted adjustments.
| Hours attended | Unused portion | Example refund |
|---|---|---|
| More than 0–10 | 90% | $1,925 |
| More than 10–20 | 80% | $1,700 |
| More than 20–30 | 70% | $1,475 |
| More than 30–40 | 60% | $1,250 |
| More than 40–50 | 50% | $1,025 |
| More than 50–60 | 40% | $800 |
Your $125 seat deposit is credited toward tuition, not retained as an additional fee. If you paid only that deposit, never attended, and cancel after the three-day period, at least $25 is refundable. During the full-refund period, all $125 is refundable.
The academy calculates your actual refund from your enrollment dates, recorded attendance, payments, and applicable charges. These examples do not replace full-refund rights. Background checks are purchased from SLED directly; the academy does not collect that fee.
To cancel or withdraw, send a signed, dated notice with your program, cohort, and last attendance date to info@leveluphca.com, or deliver it to the academy. Keep a copy and request acknowledgment. Do not include medical or background-check records.
Additional exceptions may be reviewed by the academy for extraordinary circumstances. Required refunds do not depend on discretionary approval.
Read South Carolina Regulation 62-18. The enrollment agreement and catalog must also disclose the applicable policy.
Other Programs: Cancellation & Class Changes
PCA, CPR, and skills refresher courses use simple course registration. The Accelerated CNA seat deposit, enrollment checklist, and 100-hour refund examples do not apply to these registrations.
To request a cancellation or class-date change, contact programs@leveluphca.com with your name, program, and scheduled date, if assigned. Ask about any course-specific terms before purchasing. A requested date change is subject to academy confirmation and availability.
Applicable state cancellation and refund rights still apply and take precedence over conflicting course terms. Review those rights →
Applicable State Refund Rights
These protections depend on the program’s regulatory coverage, not simply its length. A shorter course is not automatically exempt. For a covered program, calculations use that program’s charges and enrollment period, rather than the CNA examples above.
For programs covered by South Carolina Regulation 62-18:
- Cancel within the three-day period
- Full refund through midnight of the third day after signing the enrollment contract, excluding Saturdays, Sundays, and legal holidays.
- Application not accepted
- Full refund of money paid to the academy.
- After that period, before attending
- The academy may retain no more than $100.
- Withdraw after attendance begins
- For first-time attendance, a prorated refund applies through the 60% point in time of the charged enrollment period. Remaining clock hours determine the unused portion for clock-hour programs; round that portion down to the nearest 10%, then deduct unpaid charges and an administrative fee of at most $100.
- Withdraw after the 60% point
- This prorated-refund requirement no longer applies. Other applicable rights remain.
Required refunds are paid within 40 days of the effective termination date. Prepaid books and supplies are refundable where recoverable under the rule. Later enrollment periods have additional protections for qualifying mitigating circumstances.
To cancel or withdraw, send a signed, dated notice with your program, cohort, and last attendance date to info@leveluphca.com, or deliver it to the academy. Keep a copy and request acknowledgment. Do not include medical or background-check records.
Additional exceptions may be reviewed by the academy for extraordinary circumstances. Required refunds do not depend on discretionary approval.
Read South Carolina Regulation 62-18. The enrollment agreement and catalog must also disclose the applicable policy.